Bayer Recruitment 2022: Bayer, a global enterprise with main competencies in the Life Science fields of health care and agriculture is looking for candidates for Senior Associate positions. Those interested must go through the details given below.
The Senior Associate will engage with customers on a regular basis to discuss the account's status and to agree on actions for unpaid amounts, unresolved disputes, and other issues. The candidate will work in a timely and effective manner with numerous departments, ensuring customer focus, managing issues in the best interests of both the customer and the organization, and recognizing areas for improvement.
Job Position: Senior Associate-CCD
Roles and responsibilities:
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Perform rapid outbound calls to customers with accounts with items to be collected, based on the collection strategy/worklist developed, to agree on steps in line with Bayer's plan.
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Perform examination and inquiry of external consumers' disputed items.
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Analyze the appropriate dispute/complaint code and related information in ERP to route item/s to the appropriate group for action in accordance with existing documentation.
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Disputed items that are undocumented or out of the ordinary should be escalated to the next level for proper treatment and monitoring.
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Allow for the timely repair of problems arising from improper cash applications, such as misapplied payments, reversed late fees, and/or overpayments.
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Support root cause analysis by providing basic insights on reoccurring items.
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To speed up the collection of late accounts, conduct proactive analysis, prioritization, and eventual escalation of issue accounts to the relevant function.
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Prenotification, dunning, and other collection correspondence actions must be carried out in compliance with Bayer's policy and timelines.
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Receive and expedite the resolution or closure of routine collection-related issues. Customer inquiries, complaints, and comments are handled through a variety of channels (email, fax, phone, etc.) by coordinating with the appropriate internal Bayer department (e.g., O2B for invoicing difficulties, CATI for rebates/incentives, etc).
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In accordance with Bayer policy, review and support customer account monitoring through customer reconciliation and collaboration with AR Management for value changes and modest write-offs.
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Follow the process controls outlined in the desktop procedures.
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Documentation specific to each country should be updated.
Eligibility Criteria:
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B. Com/MBA-finance or any other accounting degree is acceptable.
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Minimum 2-4 years of experience in Collections, Disputes, and Order to Cash procedures, as well as SAP knowledge.
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Accounting fundamentals are well-understood by you. Excel savvy, self-motivated, and goal-oriented
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Should be able to communicate with colleagues and customers, as well as display strong networking skills.
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Individual who is self-sufficient and can efficiently arrange tasks to meet tight deadlines.
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Fair knowledge and expertise with Lean/Six Sigma, as well as operational excellence
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Collaborates
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Instil a sense of trust in customers
Location: Bangalore, Karnataka
Division: Enabling Functions
Reference code: 650861
For more information, check the official website or call at +022-25311234.
